Terms and Conditions - House Clearance Marlow
Welcome to our House Clearance Marlow services. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Definitions
- Company: The entity providing house clearance services in Marlow.
- Customer: The individual or entity requesting house clearance services.
- Services: The house clearance tasks performed by the Company as per the customer's request.
2. Scope of Services
Our house clearance services include the removal of unwanted items from residential properties in Marlow. This encompasses furniture, appliances, electronics, and general household items. We ensure responsible disposal, recycling, and donation where applicable.
2.1 Items Excluded
The following items are excluded from our standard clearance services:
- Hazardous materials (e.g., asbestos, chemicals)
- Valuables such as jewelry and important documents
- Items requiring special handling or permits
3. Booking and Scheduling
To schedule a house clearance, the Customer must provide accurate information regarding the property location, the volume of items to be cleared, and any specific requirements. The Company will confirm the appointment date and time within 48 hours of booking.
3.1 Rescheduling
Customers may request to reschedule their appointment up to 24 hours in advance. Failure to do so may result in a rescheduling fee.
4. Payment Terms
Payment for services is due upon completion of the house clearance. The Company accepts various payment methods, including credit/debit cards and bank transfers. An invoice detailing the services provided and associated costs will be issued to the Customer.
4.1 Additional Charges
Any additional services requested outside the initial agreement may incur extra charges. The Customer will be informed of such costs prior to the addition of services.
5. Cancellation Policy
Customers may cancel their house clearance appointment up to 24 hours before the scheduled time without incurring any fees. Cancellations made within 24 hours may incur a cancellation fee equivalent to 20% of the total service cost.
6. Liability and Insurance
The Company is insured to cover any potential damage caused during the house clearance process. However, liability is limited to the value of the affected item or £500, whichever is greater. It is the Customer's responsibility to secure or relocate valuable items prior to clearance.
6.1 Force Majeure
The Company is not liable for any failure to perform services due to circumstances beyond its control, including natural disasters, strikes, or governmental actions.
7. Customer Responsibilities
The Customer is responsible for ensuring that all items to be cleared are accessible and that any specific instructions are clearly communicated to the Company. The Customer must remove any hazardous materials not covered under section 2.1.
8. Disposal and Recycling
The Company is committed to environmentally responsible disposal practices. Items suitable for recycling or donation will be processed accordingly. The Customer will be informed if certain items require special disposal methods.
8.1 Proof of Disposal
Upon request, the Company can provide proof of disposal or donation for items cleared from the property.
9. Privacy Policy
The Company respects the privacy of its Customers. Personal information collected during the booking and service process will be used solely for providing the agreed services and will not be shared with third parties without explicit consent.
10. Amendments to Terms
The Company reserves the right to amend these terms and conditions at any time. Customers will be notified of any significant changes through the contact information provided during booking.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Marlow.
12. Acceptance of Terms
By engaging the services of House Clearance Marlow, the Customer acknowledges that they have read, understood, and agree to be bound by these terms and conditions.